About our 14-day Refund Policy
Since we launched PowerUps in the middle of 2018 and 3000+ members later, we can say that we have not had a ton of refund requests. But, they do happen for a variety of reasons:
The person was just kicking the tires with Thinkific and ended up going with another platform
The person was looking for something that we did not have yet
The person was looking for something that was not possible to do with Thinkific apps
They picked the wrong product of ours and really needed something else
Whatever the reason is, it does not really matter to us, but ultimately we want to make sure you succeed at what you are trying to accomplish. So give us an opportunity to have a brief chat with you just to make sure you did not miss any chance of you excelling with Thinkific.
Our "Transparent - Zero Gimmicks" Refund Process
Visit our Support Page and make sure you are signed into your account
Start a new message with us asking for a refund request
If you are within (or near) the 14-day window from purchase, we will ask you for the reasons of cancellation and possibly provide suggestions for other solutions (ours or even 3rd party solutions). We may also provide a product swap and give you more time for your evaluation.
If you still want to cancel after the conversation you have with us, then no big deal. We will then ask you to remove all PowerUps from your site and send us a screenshot or screen sharing video to show everything has ben removed.
We will then submit your refund. We use Thinkific Payments for our site and it will be processed like any other credit card or Paypal refund is handled